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STORE POLICY
Customer Care
We’re here to help! If you have any questions about your order, our products, or need assistance, please reach out to us via our Contact Us page or email us at sales@tiptoeventures.co.uk. Our team aims to respond within 24–48 hours on business days.
Refund Policy
We want you to be happy with your purchase. If you are not satisfied, you may return your item within 14 days of delivery, provided it is unused and in its original condition.
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Postage Costs: The buyer is responsible for return postage costs.
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Non-Refundable Postage: Original shipping charges are non-refundable.
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Refund Process: Once we receive and inspect the returned item, we will issue a refund to your original payment method.
Please contact us before returning any items to ensure a smooth process.
Privacy & Safety
Your privacy and security are important to us. We only collect the information necessary to process your order and improve your shopping experience. All personal data is handled in compliance with applicable data protection laws and will never be shared with third parties without your consent. For more details, please review our Privacy Policy.
Wholesale Inquiries
Interested in stocking our products? We’d love to work with you! For wholesale enquiries, please email us at sales@tiptoeventures.com with your business details, and we’ll get back to you with our wholesale terms and catalogue.
Payment Methods
- Credit / Debit Cards
